The FINANCIAL -- BUENOS AIRES, Argentina - May 19, 2011 - The Argentine Ministry of Labor
and Social Security through the United Nations Development Program has
chosen Cisco® technology to update its communications platform and to
create a call center with the purpose of increasing productivity,
reducing costs and facilitating collaboration among workers.
The implementation consisted of improving the data infrastructure that provides security, quality of service and energy to all the active components in the network. The project also centralized the administration of the communications platforms with Cisco Unified Communications and updated more than 1,800 telephone endpoints. The more efficient customer contact center now has an open architecture that can adapt to the future needs of the ministry.
"For this new implementation Cisco proposed a change of culture in how the network was used. Together with the employees the migration was made securely, and the new system was designed, configured and implemented by Cisco and the Ministry of Labor." commented Diego Manuzza, Cisco Services account manager, Ministry of Labor and Social Security of Argentina.
Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate.
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