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Geocell presents a new trend in customer service with its new shop

02/12/2012 21:04 (501 Day 08:59 minutes ago)

The FINANCIAL -- December 3rd, 2012, Tbilisi   Geocell LLC, the leading mobile operator in Georgia, today presented its new service office based on Nordic retail concept, which is unprecedented in Eurasia.



This new type of office is part of all the innovations and world class customer dialogue and service, which is prioritized and empowered by the privilege of being part of a strong group and a leading European telecommunication company, TeliaSonera.

Finnish-Swedish TeliaSonera operates a strong emotional brand with pioneering spirit and efforts to bring the latest novelties to our customers for their comfort and wants to remain perceived that way. This means that our new retail concept will prove to showcase another differentiating and pioneering step in the telecoms retail landscape. We are turning the over used Hi-tech aesthetic to a more natural and familiar look and feel. Our experience aims to be warm and welcoming from the environmental ambiance to personal and friendly, supported however by excellent customer service, ensuring all feel we are here to help and their life will just be that bit simpler. One key aspect to this friendlier and more personalized service is eliminating the long customer counters where people are dealt with in a conveyer type and impersonal manner, and offering a homely and everyday experience instead, that supports our customers in their daily lives. We have removed barriers between the customer, technology and our brand. We make the complicated easy and playful.

Thus, with this new retail concept shop we are offering a new environment, which is: Homely, welcoming and familiar. Smart, simple and intuitive. Focused on lifestyle and service. Friendly, relaxed and personal.

From today on, every customer who visits Geocell’s retail shop will once more experience the high standard of customer service provided by a leading telecommunication company TeliaSonera through its subsidiary in Georgia, Geocell.

The new Geocell retail shop is located on 77, Kostava street. Those who visit the new office, will be offered a special start package including: LaiLai SIM card, 1GEL airtime, 3000 SMS during three months and the tariff “1-10”. The price of the start package is 2 GEL. Besides this, Geocell will periodically present other special offers for its subscribers visiting the Nordic retail concept shop located on the above mentioned address.  



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