The FINANCIAL -- Eesti Energia, an Estonian state-owned electricity and thermal power company, has selected Oracleâ Utilities Customer Care and Billing to support its growth strategy in the recently deregulated energy market.
Eesti Energia needed to replace its in-house legacy systems, which were unable to meet the needs of the open market and provide the organization with a competitive advantage in the energy market.
The project will enhance Eesti Energia’s customer care and billing systems to support its expanding business operations across Estonia and the Baltic region.
Oracle Utilities Customer Care and Billing is a cost-effective, flexible and scalable solution that will help Eesti Energia streamline its billing and revenue management environment to help reduce billing costs, while providing a first-rate service experience to its existing customer base of more than 500,000 private and corporate customers.
The software will also help manage the growing volume of billing transactions and data flow, resulting from a deregulated market and a growing customer base.
Eesti Energia evaluated a host of vendors through a competitive tender process and chose Oracle for its superior functionality and ability to meet its business requirements.
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