The FINANCIAL -- For
the seventh year in a row, consumers have rated American Express
highest in customer satisfaction among U.S. credit card companies,
according to the annual nationwide study by J.D. Power. The study places American Express highest in overall
satisfaction among 11 of the largest card issuers in the U.S. American
Express remains the only credit card to receive the study’s top ranking
since it was first conducted in 2007, according to American Express Company.
The J.D. Power 2013 Credit Card Satisfaction Study(SM) looks at six broad categories to determine overall satisfaction: Customer Interaction, Billing and Payment Process, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution.
“We are truly honored that our Card Members have recognized us for seven straight years. This prestigious recognition demonstrates the importance of putting customer satisfaction and service at the heart of everything we do and delivering outstanding value through extraordinary products, service and experiences,” said Kenneth I. Chenault, chairman and chief executive officer, American Express. “The feedback provided by consumers through this study will help us continue to raise the bar as we work to exceed the expectations of our customers,” he added.
Along with these enhancements, providing outstanding customer service remains at the very core of the American Express brand. This is guided by Relationship Care, the company’s servicing approach that defines the way front line servicing teams interact with our customers and focus on deepening customer relationships, according to American Express Company.