The FINANCIAL — With the summer holiday season approaching, Air France is offering new services, at the airport, on board and online.
These new and innovative services reflect the company’s strategy to enhance its range of products and services as part of its transformation plan. New destinations in Europe, Africa and Asia are just a part of Air France’s new features to offer its customers 10 new products this summer!For customers looking for more autonomy in organizing their trip, Air France is offering new express channels where passengers can print their own baggage labels at the self-service kiosk and go directly to the dedicated 'express' baggage drop-off area without queuing at check-in counters. Easily identifiable "Express" signage has been developed for this purpose.
This express channel is being introduced this summer at a dozen French airports including Paris-Orly, Paris-Charles de Gaulle terminals 2F and 2G, Bordeaux, Lyon, Mulhouse, Nantes, Nice, Pau, Strasbourg and Toulon. According to Air France, it will also be implemented in the coming weeks in Biarritz, Brest, Montpellier and Toulouse.
Baggage collection and delivery at the customer’s address in the Paris region — Air France offers its customers a range of personalized airport services at Paris-Charles de Gaulle.
This range of services is being enhanced this summer with a new possibility: baggage delivery and collection at the customer’s address in the Paris region.
Passengers arriving at Paris-Charles de Gaulle can now have their baggage delivered to the address of their choice in or around Paris.
Similarly, in early July, on departure from Paris-Charles de Gaulle, Air France will collect baggage directly from the customer’s address: check-in procedures are then carried out directly at the address provided by the customer. The baggage will then be forwarded by Air France to the airport, wrapped in film and loaded onto the customer’s flight. In this way, the customer does not need to worry about their baggage and can simply pick it up at their destination.
The range of personalized airport services also enables customers to benefit from assistance from a dedicated Air France agent throughout their time at the airport via the priority channel at their departure terminal, when they have a connecting flight or on arrival. They can also customize their trip by taking out various a la carte options: transfer from the airport downtown by chauffeur-driven car, minibus or motorcycle, a hotel room for a few hours to cool off or enjoy breakfast before heading into town.
This personalized assistance service is available from €200, to accompany one to four people, and enables customers to earn 400 Flying Blue Award Miles with every purchase. Enjoy a unique gourmet experience with A la Carte dining
Get off to a head start on your holidays by ordering one of five A la Carte menus available as an alternative to the menu of the day : enjoy a genuine French fine dining experience with the Tradition menu, “Une Selection LENOTRE”, specially designed for Air France by the famous Lenôtre culinary institute, “Fresh from the sea” with Ocean, “A green touch to complement the blue sky” with Bio (Organic), and “A taste of Dolce Vita” with Italia.
This new offer is available in the Voyageur and Premium Voyageur cabins on most long-haul flights departing from Paris-Charles de Gaulle and Paris-Orly. The five menus with prices varying between 12 and 28 euros can be ordered online on the Air France site at the time of booking in the “Manage my bookings” section, and up to 24 hours before departure.
In Business class, Guy Martin signature dishes and a full sleep seat — Starting on June 1st 2012 and for the next 8 months, customers on all long-haul flights from Paris-Charles de Gaulle can enjoy signature dishes designed by Guy Martin, Michelin-starred chef at Grand Véfour restaurant. To ensure frequent travellers can enjoy a variety of dishes, these culinary delights are renewed twice a month. This original and contemporary in-flight culinary experience is conducted in partnership with Servair chefs.
After savouring these new dishes, customers can enjoy the exceptional comfort provided by the new longer, wider and more spacious full sleep seats, currently available on over half of the long-haul fleet serving over 50 destinations.
A refined menu in Premium Voyageur — This summer, Air France is improving its in-flight service in Premium Voyageur cabin. Passengers will discover a refined menu specially designed by Michel Nugues, a member of the “Toques du ciel” airline cuisine group, comprising new entrées and delectable desserts.
A selection of fine chocolates area served to passengers at the end of the meal.
Throughout the flight, various snacks are available before or after the main mealtimes.
New in-flight entertainment offer — This summer, Air France is improving its video-on-demand in-flight entertainment offer thanks to new navigation features and a new more intuitive presentation of the cinema and TV sections.
There will also be a new edition of the in-flight entertainment guide included in the Air France Magazine with a more colourful look and feel, and renewed and appealing content to help passengers choose their programmes.
A new Alizé seat on flights to the overseas departments — On the Boeing 777-300ER between Paris and Fort-de-France, Pointe-à-Pitre and Réunion and on the Airbus A340 serving Cayenne, Air France is offering new seats in the Alizé cabin. These fixed-shell seats offer customers the comfort of a private space and 40% additional space compared with the seat in Voyageur class.
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