The FINANCIAL — Ryanair on December 20 released its November customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
90% of almost 50,000 flights in November arriving on-time (down slightly due to bad weather)
Less than 1.5 complaints per 1,000 customers
Less than 1 bag complaint per 5,000 customers
Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 8.8 million customers in November with 90% of our 50,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
