91% Of Ryanair Flights On-Time In April

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The FINANCIAL — Ryanair on May 8 released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: 

91% of over 62,000 flights in April arriving on-time

Less than 1.5 complaints per 1,000 customers

1 bag complaint per 1,000 customers

Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 11.3 million customers in April with 91% of our 62,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.” 


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