The FINANCIAL — Accenture (NYSE: ACN) will support APG, the largest Dutch pension provider, to further optimize its current operations, under a multi-year agreement, making Accenture one of APG’s first business partners of choice.
The agreement supports APG’s existing strategy to further improve operational and cost efficiency, while maintaining high quality products and services for its customers, in an evolving pension market, driven by regulatory changes and increasing digital consumer needs, according to Accenture.
Accenture will support APG in enhancing the digital customer experience, for example by developing mobile applications, supporting the launch of new digital services and revamping its websites. Accenture will also provide technology and business process transformation services to support APG in further improving operational flexibility and performance.
“Consumers increasingly expect the same levels of convenience, simplicity and speed from all types of businesses,” said Irine Gaasbeek, managing director for Accenture’s Financial Services operating group in the Netherlands. “In recent years, APG has shown vision in its strategy to become the leading pension provider of the digital era by increasing its operational flexibility and improving cost efficiency through technological innovation. This will offer competitive advantages to APG within an industry that is undergoing radical market and regulatory changes.”
In conjunction with the agreement with APG, Accenture will open a delivery center on the Smart Services Campus in Heerlen, an initiative driven by the University of Maastricht, the regional government of the Province of Limburg and APG. The initiative is intended to foster innovation and long-term job creation in South Netherlands by stimulating the development of “smart” products and services. In addition to opening a delivery center in the region, integrated with its over 50 delivery centers globally, Accenture will bring its extensive experience in developing business-result-driven innovations to support the startup ecosystem, participate in research and development projects, as well as incubator programs.
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