The FINANCIAL — Accenture has been recognized by independent analyst firm Gartner, Inc. as a Leader in providing IT services for communications service providers (CSPs).
The Gartner report – “Magic Quadrant for IT Services for Communications Service Providers, Worldwide,” published on July 22, 2015 by Jouni Forsman and Norbert J. Scholz – analyzed 17 vendors who provide IT services for CSPs. CSPs work with the vendors to launch new services or enhance existing ones; transform their customer, revenue and service-management capabilities – such as better self-service, fulfillment, provisioning, automation, monitoring, billing, supplier and partner management capabilities; and leverage data assets for improved customer insight and monetization, according to Accenture.
“CSPs are evolving from traditional service providers into integrated digital service providers, with digital at the heart of everything they do,” said Gene Reznik, group technology officer of Accenture’s Communications, Media & Technology operating group and global managing director of its networks business. “Making this transformation is an extremely complex task, and providers are looking to collaborate with partners who have the industry expertise, digital orientation, depth in technology, and ecosystem relationships to help them build their next-generation services, networks and operations”
Part of the company’s Communications, Media & Technology operating group, Accenture’s Communications Industry practice combines Accenture’s global capabilities to provide flexible, scalable end-to-end services that address clients’ needs. Accenture’s Communications Industry practice’s capabilities include:
Digital infrastructure, encompassing network, cloud, and multi-speed architecture;
Digital operations, such as data analytics, digital business operations, and partnerships;
Digital services, including video and content, security, and industrial IoT; and
Digital engagement, such as omni-channel customer engagement, enhancing the customer experience, and active customer value management.