The FINANCIAL — On 9 February 2016, Air France was awarded first prize for Customer Relations in the transport sector at the 12th edition of the Customer Relations BearingPoint – TNS Sofres awards in Paris.
This award recognizes the efforts made by the Company in terms of customer relations. In recent years, Air France has digitized its services and now offers multi-channel availability to meet its customers’ needs 24/7, both in France and abroad. Air France is also committed to a vast move upmarket of its products and services and intends to make a difference with its caring attitude towards customers, according to Air France.
On this occasion, Alexandre de Juniac, Chairman and CEO of Air France-KLM declared: “We are constantly striving on a daily basis to continually improve the service we offer our customers. I would like to dedicate this award to all Air France staff who every day ensure our customers a stress-free and relaxing travel experience.”