The FINANCIAL — Omni Hotels & Resorts ranked highest among upper-upscale hotel brands, according to the J.D. Power 2015 North American Hotel Guest Satisfaction Index StudySM released today. Eight key factors were examined including: overall satisfaction, reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities, and cost & fees.
This year’s highest ranking marks Omni’s sixth time as the leading hotel brand in this segment, according to Omni Hotels.
Omni has outperformed the segment average for the past 15 years; and achieved the highest score in the food & beverage factor for four straight years. The results are based on guest feedback from customers who stayed in an Omni hotel from July 2014 through June 2015.
“This is one of the most highly anticipated studies in our industry because it represents the opinions of the people we care about most – our guests,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “One of our core brand values is creating memorable experiences. This recognition is gratifying as we continue to deliver on and remain a leader in experiential travel. It is a huge testament to the work our 18,000 associates do every day.”
Highlights from this year’s study showed that overall satisfaction in the brand increased 17 points from the prior year. Omni received the highest score in seven of the eight categories measured including: overall satisfaction, reservations, check-in/check-out, guest rooms, food & beverage, hotel services, and hotel facilities.
Omni creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in the leading business, convention and leisure destinations across North America. The brand is known for innovation and exemplary service, and is committed to being the employer of choice in the hospitality industry. Through its award-winning Power of One associate program, Omni encourages and empowers each of its associates to do his or her personal best to ensure guests have a memorable stay. Based on this fundamental belief of empowering associates, Omni is able to deliver one remarkable experience after another, and outperform the segment in the J.D. Power North American Hotel Guest Satisfaction Index Studies.
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