The FINANCIAL — Bank of America on January 11 announced that it has opened its first center in Indianapolis, and will open several Advanced Centers this month, to provide customers access to services when and where they want within the greater Indianapolis region.
The new locations will offer current banking, investment and commercial clients, as well as new clients in the area, access to the bank’s team of lending and small business client professionals and Merrill Edge’s investment professionals, seamlessly integrating digital and physical offerings, according to Bank of America.
“Opening these locations in Indianapolis is a natural outgrowth of our goal to serve our clients where they are, and is part of our responsible growth strategy,” said Andy Crask, Indianapolis market president at Bank of America. “Our new locations serve as destinations where our clients can seek advice and guidance on their most important life priorities and financial goals.”
Bank of America Advanced Centers
Committed to serving the evolving needs of its clients with a high-tech, high-touch approach, Bank of America recently introduced its new Advanced Center concept, which features smart technology and access to financial specialists via videoconferencing to create additional touch points for clients to engage with Bank of America in an innovative way.
The new Indianapolis Advanced Centers include a SmartConcierge, which will virtually greet clients and direct them to a dedicated room where they can have private and secure conversations about their financial needs and goals. There are also interactive learning walls where clients can learn about the bank’s products and services, as well as financial education through Better Money Habits, and a gesture-based intelligent Host for virtual tours.
Serving the Indianapolis community
Bank of America and Merrill Lynch have a long history of serving clients in the Indianapolis community. The company currently provides commercial and business banking and wealth management services to almost 128,000 Indianapolis-area clients.
“The decision to open our centers here is an important demonstration of our commitment to Indianapolis,” said Crask. “These new locations create another opportunity to improve the financial lives of new and existing clients in the market.”
The new Bank of America center is located at Cummins Office Tower at 301 E. Market Street, at the intersection of Market Street and Alabama Street. The first Bank of America Advanced Centers to open will be located at the intersections of I-69 and 96th Street, Mass Avenue and College Avenue, and Campus Parkway and Brooks School Road. The Bank of America center hours of operation are 9 a.m.–5 p.m., Monday through Thursday; 9 a.m.–6 p.m. on Friday; and 9 a.m.–1 p.m. on Saturday (and closed on Sunday).