Bank of America Offers New Digital Capabilities

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The FINANCIAL — Bank of America announced several updates to its award-winning mobile banking app to provide a seamless experience wherever and whenever clients choose to bank.

One of the most significant enhancements is a redesigned, industry-leading iPad app experience. Designed to closely mirror the Bank of America iPhone mobile banking app, the experience offers new features and makes it easier for clients to manage finances on their terms.

Additional enhancements include:

Digital Mortgage Experience prequalification: Bank of America has continued to make enhancements to its Digital Mortgage Experience since its launch in April 2018. Homebuyers can now complete a digital prequalification request and receive a prequalification letter digitally. The update also makes it easier for clients to connect with a lending specialist who can answer questions and pick up seamlessly from wherever the client is in the prequalification process.

Zelle experience updates: Bank of America is improving the Zelle person-to-person payments experience found in its online banking and mobile app. The update makes it easier for clients to manage their settings to receive money, as well as view and verify the phone number they are sending to when using Zelle.

This update follows recent enhancements to the mobile banking app that help clients confirm the identity of the friends or family to whom they are sending funds for the first time. More than ever, Bank of America clients are turning to Zelle to pay friends and family, as sent transactions year to date surpassed 100 million.

BankAmeriDeals enhancements: BankAmeriDeals has been updated to allow clients to easily earn more rewards through its Coins experience, which is now visible on the main account page. Coins are collected when users redeem their available BankAmeriDeals, which provide up to 15 percent cash back deals at selected retailers. To date, clients have earned more than $165 million through BankAmeriDeals.

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My Rewards: Bank of America continues to update its My Rewards dashboard since its launch in September 2018. Clients can now conveniently see their total rewards benefits across Preferred Rewards, credit cards and BankAmeriDeals on the mobile homepage.

U.S. Trust integration: Clients can now view their U.S. Trust account details from within the Bank of America mobile banking app. U.S. Trust clients also have the ability to move seamlessly between the Bank of America mobile banking app and the U.S. Trust app without having to reauthenticate.

The rollout of an improved mobile Bill Pay experience for clients continues this month, offering additional features that were previously available via online banking, including the ability to add and maintain automatic payments, search history, and pay multiple bills at once – all within the mobile banking app.


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