The FINANCIAL — WARWICK, R.I. — Bank of America announced today it has opened a customer assistance center in Warwick to serve its mortgage customers throughout Rhode Island. Borrowers will have the opportunity to meet face-to-face with Bank of America home retention specialists to review options for home loan modifications or other alternatives to foreclosure, as well as review loan modification files already in progress.
“Face-to-face dialogue is an incredibly important element of homeowner assistance, which is why we have established a permanent presence for our Rhode Island customers,” said Rebecca Mairone, national mortgage outreach executive for Bank of America Home Loans. “Home retention specialists in Warwick will play a critical role as we seek to build on the more than 3,800 permanent loan modifications we have completed statewide since 2008.”
The Warwick customer assistance center team will follow each customer file through the entire loan modification process, make on-site decisions in many cases, and assist with other available foreclosure prevention solutions if a modification is not possible. Spanish-speaking customers will be assisted by bilingual staff.
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