Bank of America Renovates Financial Centers to Better Serve Clients With Disabilities

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The FINANCIAL — New ADA Specialty Centers in Washington, D.C. and Brockton, Mass. Demonstrate Continued Commitment to Disability Inclusion for Employees, Clients and Communities 

Bank of America recently renovated two of its financial centers in Washington, D.C. and Brockton, Mass. to better meet the needs of clients with disabilities. As part of the company’s long-standing commitment to supporting all of its clients, the ADA specialty centers were introduced last month with new tools and services that include accessible content from Better Money Habits®, hearing induction loops installed in all offices and client service areas, and American Sign Language-trained employees.

“At Bank of America, we’re committed to making financial lives better – for our employees, our clients, and our communities,” said David Tyrie, head of Digital for Bank of America. “One of the ways we do that is by designing environments and experiences that help those with disabilities succeed.”

The newly renovated financial centers are staffed by specially trained employees – many of whom self-identify as having a disability – and are located in close proximity to schools, hospitals and neighborhoods that cater to larger populations of people with disabilities. The company plans to introduce a third ADA specialty center in San Francisco during the first half of 2021 and has identified several other centers where clients would benefit from these additional capabilities.

Delivering accessible solutions across the financial center network

Bank of America is committed to providing services that exceed ADA requirements and meet the unique needs of clients with disabilities across its financial center and ATM network. These services include:

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ADA-compliant banking services through the Bank of America mobile banking app, online banking chat, and talking ATMs that deliver private spoken instructions through a headset that clients can plug into an audio jack to help them complete their transactions.
Automatic doors that will become the standard for all new financial centers, with existing centers being updated with this feature over the coming years.
Erica®, Bank of America’s AI-driven virtual financial assistant, which provides clients personalized, proactive financial guidance through voice, text or on-screen gesture.

Championing disability inclusion in the workplace

Earlier this year, Bank of America was honored by the American Association of People with Disabilities (AAPD) with its Corporate Ally Award for leadership in disability inclusion on behalf of its employees and clients, and scored 100% for the fourth consecutive year on Disability:IN and AAPD’s Disability Equality Index – the most comprehensive benchmarking tool for disability inclusion.

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