The FINANCIAL — Dell on May 27 announced that for the third consecutive year, the company has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. The achievement demonstrates Dell’s long-term commitment to providing its global customers with unparalleled service.
The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes, and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award, according to Dell.
Dell earned the Confirmit ACE Award based on its ability to monitor and implement support improvements based on customer feedback in order to provide a superior experience.
“We are delighted to be a Confirmit ACE award winner,” said Sean McEvoy, worldwide leader, Support, Dell Software. “We are committed to providing the best customer experience possible, and this award demonstrates that we are delivering on that promise. As we work to continually improve our world-class support program, input from our customers and partners is critical, and we consider Confirmit an important partner in our program’s continued success.”
“Dell has proven to be a true leader in customer excellence. Its comprehensive program ensures that the Voice of the Customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change,” said Henning Hansen, president and CEO of Confirmit. “We are proud that Dell collaborates with Confirmit for its customer experience initiatives.”
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