The FINANCIAL — Ericsson on November 12 announced that Gartner, Inc. has positioned Ericsson as a Leader in the Gartner Magic Quadrants for Operations Support Systems and Integrated Revenue and Customer Management (IRCM) for CSPs for the fourth and second consecutive years, respectively. Gartner evaluated Ericsson based on ability to execute and completeness of vision.
Ericsson’s comprehensive, end-to-end, pre-integrated, modular OSS software, as well as consulting, systems integration and managed services, have driven the company’s leadership status as a premiere partner to operators around the world. Ericsson’s software and services help manage complexity and reduce total cost of ownership with a unique mix of end-to-end operations and network competence, and software capabilities.
Ericsson Charging and Billing in One is a fully-integrated IRCM suite that communications service providers use to flexibly deliver multiservice offerings. The suite includes convergent charging, business support, and control systems and product catalog for a streamlined approach across all customers and services, according to Ericsson.
Per Borgklint, Senior Vice President and Head of Ericsson’s Business Unit Support Solutions, says: “We feel Gartner’s Magic Quadrant analyses validates our evolving strategy, which includes recent acquisitions that see us continue to build out a comprehensive product suite to meet changing demands. We believe our leadership positioning demonstrates an ongoing commitment to providing customers with innovative, flexible and fully-integrated solutions that increase customer loyalty and improve customer satisfaction. We are proud to be recognized for our completeness of vision and ability to execute.”
The OSS Magic Quadrant evaluates vendors that sell end-to-end solutions for service assurance, fulfillment, and order and catalog management solutions, as well as new OSS infrastructures to support SDN/NFV and enterprise-wide customer experience initiatives for communications service providers.
The integrated revenue and customer management market comprises communications service providers that want to purchase commercial off-the-shelf software packages that address business-critical revenue and customer management processes. Solution suites that were included in Gartner’s IRCM analysis provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics, and other related functions.
Operators must become agile as they support services across networks, offer a range of plans and push the limits of innovation. Ericsson helps customers meet changing demands with a comprehensive, unified OSS and BSS product suite that combines business, IT and network capabilities. A team of more than 65,000 service professionals supports these offerings with services such as consulting and systems integration, managed services, product related services, and broadcast services. Ericsson’s market leadership is underscored by the company’s breakthrough work with customers to improve the subscriber experience, capture new revenues and boost business efficiencies. As a result, Ericsson remains positioned for ongoing success, driven by the continually surging demand for data services.
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