The FINANCIAL — The Asia Pacific Customer Service Consortium (APCSC) has announced winners of 2014 Customer Relationship Excellence Awards (CRE Awards) at a dinner award ceremony held on 12th June.
Hong Kong Airlines has been awarded the honour three years in a row, together with its wholly-owned subsidiary, Hong Kong Aviation Ground Services Limited (HAGSL), which has just been established since 2014. The cabin crew relations support team of Hong Kong Airlines was awarded as “Integrated Support Team of the Year”, while six frontline staff from both the companies were honoured as “Customer Service Team Leader of the Year”, and three of them, Ms. Joey Fung, Ms. Crystal Chan and Ms. Karie Tam, are winners of this individual category.
Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines, said, “Upholding the people-oriented principle, Hong Kong Airlines is committed to providing attentive and friendly service to our customers, meanwhile attaching great importance to team building for strengthening team spirit and enhancing our service quality. The awards are great encouragement and recognition for our commitment to delivering quality service. Going forward, we will continue to strive to provide excellent service to our passengers.”
The goal of 2014 CRE Awards is to recognize companies and individuals that have contributed to the success of both their customers and the organizations that they serve. The winners are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, Customer Service Quality Standard (CSQS) site assessment by the judging panel, pubic voting and a final round of judging by a panel of customer relationship excellence experts.