The FINANCIAL — Japan Airlines (JAL) will introduce new functions added to its domestic reservations website from February 24, 2009. Modifications have been made to both its Japanese language Japan website as well as its English language Japan website to cater to the needs and requests of its customers.
According to JAL, the all-new version of its English language domestic flight enquiry website now allows passengers to not only check for flight schedules, but also allow international customers residing in Japan to make a reservation and purchase domestic tickets online. Customers can purchase up to 4 domestic flight segments for a maximum of 6 persons for each transaction. After going through a simple search procedure, the results will clearly display availability of seats, choices of fares, days of the week and types of cabin class. Following the confirmation of seats, customers can proceed to make payment online by credit card, or print out the confirmation page with the booking reference to make payment at any JAL ticketing counter or at selected convenience stores. Instructions for payment are clearly indicated in the website for the convenience of the customers.
Continuously seeking to improve customer service, JAL has also further developed its Japanese language domestic booking website to provide its customers with utmost flexibility and convenience by presenting them with a wide range of choices of fares and itineraries at a glance.
The scope has been expanded to allow search of domestic flights by the cheapest available fare, by region in addition to search by specific destinations, and by days of the week in a month in addition to search by specific dates. By entering the details of the desired departure date, origin and destination, customers are instantly shown the choices of fares for corresponding itineraries that best-matches their search criteria. Results for three days before and after the desired date can also be displayed, allowing customers to plan their trip with ease.
With JAL's extensive domestic coverage as well as its wide range of domestic discount fares, the new search function now gives customers the convenience of being able to check through all of the possible permutation of fares, dates, flights and availability, to find a deal most suitable for them at a click of the mouse.