The FINANCIAL — JetBlue Airways on June 2 announced it has been named a recipient of the 2015 CIO 100 Award from IDG’s CIO magazine, which recognizes organizations that have distinguished themselves by creating business value through the effective and innovative use of IT.
“Technology and innovation have always been key to what makes JetBlue different than the typical airline experience,” said Eash Sundaram, executive vice president and chief information officer, JetBlue. “From day one, we used technology to stand out with our onboard entertainment system featuring free live television at every seat. Today we continue to use technology to make the customer’s experience personal, helpful and simple.”
Known for its friendly customer service, the most legroom in coach, and unlimited name-brand snacks and soft drinks, JetBlue is building on its customer-focused reputation by introducing technological enhancements, including:
Becoming the first major U.S. carrier to accept Apple Pay in the sky, making mobile payments at cruising altitude simple and speedy.
Deploying iPad minis to more than 3,500 inflight crewmembers, giving them convenient access to information and tools to provide the best experience possible to customers.
Plans to bring on-demand entertainment later this year through the airline’s Fly-Fi® broadband Internet, the industry’s fastest complimentary inflight Internet service.
Launching the JetBlue for Apple Watch app, which uses the latest in technology to make the travel experience more streamlined than ever.
Rolling out automatic check-in, which removes the need for customers to ever have to check-in for their flights.
“For 28 years now, the CIO 100 awards have honored the innovative use of technology to deliver genuine business value,” said Maryfran Johnson, editor in chief of CIO magazine and events. “Our 2015 winners are an outstanding example of the transformative power of IT to drive everything from revenue growth to competitive advantage.”
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