The FINANCIAL — Landesbank Baden Württemberg (LBBW) has commissioned Wincor Nixdorf to take over central operations management of its branch systems – consisting of automated teller machines, cash recyclers, self-service terminals and automated teller safes – to ensure more efficient self-service and higher system availability. The contract will run for four years.
Wincor Nixdorf has been responsible for the operation of LBBW’s existing self-service infrastructure since December 1, 2015 and will gradually take charge of various service processes. Specifically, this involves managing just under 300 teller machines and recyclers, about 300 self-service terminals and over 140 automated teller safes, monitoring them remotely around the clock and taking remedial action if a fault occurs. The proactive service will translate into higher system availability and thus lower costs for LBBW. In addition to this remote service, Wincor Nixdorf will be providing a user help desk to answer questions, help users to remedy minor faults and control service providers that are sent to fix major faults on site. This will relieve LBBW’s central departments in their day-to-day business activities, according to Wincor Nixdorf.
Key factors in the award of the contract were ultimately the many years of trustful cooperation between the two companies and Wincor Nixdorf’s references in the area of management of self-service systems. Most recently, Wincor Nixdorf replaced all the self-service terminals at LBBW in the course of a device update.