The FINANCIAL — RESEARCH TRIANGLE PARK, N.C. – May 20, 2011: Lenovo announced today that it has signed a contract with Affiliated Computer Services, Inc., a Xerox Company, as part of an initiative to expand its Global Services business.
The agreement will create approximately 300 new jobs in the Triangle region of N.C. – 50 of those with Lenovo and 250 with ACS.
During a news conference attended by North Carolina Governor Bev Perdue, Lenovo announced the new jobs at its campus in Morrisville, N.C to help meet the growing needs of its customers, both locally and worldwide.
Through its industry-leading customer services, ACS will support Lenovo customers in the U.S., Canada, Australia and New Zealand via telephone, e-mail and web chat. ACS will handle customer inquiries, providing technical support, service order management, coordination of service and parts dispatches and customer escalations. ACS and Xerox employ 3,600 people in North Carolina, including approximately 2,300 people in the greater Raleigh area.
“Lenovo exemplifies how the state of North Carolina and a global company started in China can mutually benefit from the high-tech, highly innovative workforce we’ve cultivated here in the Triangle region,” said Gov. Perdue. “Not only does this business expansion bring significant new employment opportunities to North Carolinians, but it will create a larger ripple effect across our state’s economy.”
The agreement comes on the heels of Lenovo’s proven business momentum. The company has outpaced the overall PC market for eight consecutive quarters, making it the fastest-growing major PC company for the past six quarters in a row1.
“We’re obsessed with delivering outstanding PC technology and world-class service and support to our customers,” said Peter Bartolotta, senior vice president, Global Services, Lenovo. “Our collaboration with ACS will elevate our already acclaimed support services through faster, highly integrated and more effective call-center interaction utilizing the latest technologies.”
In addition to the 300 jobs announced today, Lenovo’s Global Services team is also adding an additional 100 new positions in multiple locations around the world in cities including Bratislava, Beijing and Bangalore.