The FINANCIAL — Merlin Events London has slashed the number of caterers that service three of its venues: Madame Tussauds, Sealife London Aquarium and the London Dungeons, according to Caterer and Hotelkeeper.
Three caterers were trimmed from the approved caterers list after general manager Michael Aldridge, who is responsible for the three venues, evaluated last year's performance by each operator.
Those that didn't meet his expectation of 99% customer satisfaction through key performance indicators or were slow to bring business to the venue were given the chop.
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