The FINANCIAL — Motorola Inc. (NYSE: MOT) on March 30 announced the release of Motorola's NBBS DOCSIS(R) (SNMP) Remote Device Management Module.
An industry-leading service assurance platform, the NBBS remote subscriber device and service management software offers comprehensive, life-cycle management of wired and wireless customer premises equipment (CPE) and other devices, for cable and WiMAX. The unified platform provides a flexible IP-based solution for managing devices from data and digital voice modems to integrated Wi-Fi(R) gateways and video set tops. It is the first open management platform designed to support cable set tops and customer premise equipment (CPE) from a range of manufacturers, and is designed to ensure the highest levels of customer satisfaction at a low total cost of ownership.
NBBS unifies device management at a time when consumers are expanding both the number and types of data devices in the home. As the home network grows increasingly complex, consumers are actively seeking help from MSOs for technical support, regardless of whether the devices originate from the operator. The new NBBS module will enable MSOs to monitor and manage gateways, modems, and set-top devices as well as perform LAN configuration and application-level download management The end results of adopting NBBS are fewer calls to customer support, and faster resolution for customers.
"Motorola understands that cable operators are dealing with rapidly expanding device portfolios," said Alan Lefkof, corporate vice president and general manager, Broadband Home Gateways and Software, Motorola. "With NBBS, operators can have their CPE management keep pace with the evolving device environment. In addition, the need for remote management is critical to avoiding significant incremental support costs, while retaining customers. The NBBS platform offers operators an automated solution that addresses both cost reduction and customer churn by delivering increased levels of service."
NBBS works with any protocol and any domain, and supports all common device management interfaces, including SNMP, OMA-DM, TR-069, CLI, and HTTP-based web interfaces – providing the ultimate access to a range of devices for service provisioning, ongoing management, and support. Its broad support for multiple interfaces also allows NBBS to manage the widest variety of third-party devices and perform the following functions:
— Individual or en masse updates to device software and configurations
— Advanced services configuration and management
— Real-time CPE monitoring and troubleshooting
— Provisioning, monitoring, and analysis
— Proactive detection of video faults and of slow IGMP response
— Fault and event correlation for single or multiple set-top devices
NBBS provides an industry-leading level of home network monitoring and management. It has already been deployed by more than 20 network operators, including many of the world's major service providers, and is currently used to monitor and manage millions of CPE devices worldwide. The NBBS remote subscriber device and service management software platform helps Motorola deliver fully integrated and customizable media solutions for a personalized, rich media experience direct to the consumer.