The FINANCIAL — Ericsson (NASDAQ: ERIC) on February 27 announces the launch of Operation Support Process as a Service, making the software, tools and processes used to manage networks in more than 100 countries – serving more than 600 million subscribers worldwide – available directly to operators.
Ericsson pioneered managed services for telecom and has well over 15 years of experience in managing multi-vendor, multi-technology networks. Leveraging its industry-leading OSS portfolio, the company has industrialized the concept of delivering managed operations for multiple operators. Service delivery is enabled via an infrastructure of Global Network Operations Centers and an extensive field services organization. In addition, Ericsson has invested substantially in its tools, methods and processes, according to Ericsson.
One of the results of this investment is a portfolio of software, tools and processes that is used whenever Ericsson is contracted to manage a customer’s network. More than 38,000 people have been trained to use this unique combination of assets to manage networks either locally or remotely, via Global Network Operations Centers. These tools and processes have been developed to facilitate end-to-end management of networks in multi-customer and multi-country environments, enabling efficient alarm monitoring, trouble shooting, fault restoration, work order distribution and reporting.
Jean-Claude Geha, Vice President and Head of Managed Services at Ericsson, says: “Ericsson signed 71 managed services contracts in 2014, and that’s because of the unbeatable combination of our scale, skills, methods, tools and processes. With the launch of Ericsson Operation Support Process as a Service, we offer operators the opportunity to join the largest managed services community and gain access to our industry-leading software and best practices.”
Ericsson Operation Support Process as a Service is an established multi-customer, multi-functional platform that helps to reduce implementation, operation and support costs by standardizing service-level agreements and automating processes such as ticket creation and report generation. The platform is vendor- and technology-agnostic, and can be used to manage multiple technologies and services simultaneously, in a constantly changing environment.
Ericsson Operation Support Process as a Service is not a one-size-fits-all, off-the-shelf solution. Instead, it is available in a number of different configurations so that customers can choose from a list of available modules. The platform can also be scaled as the customer’s business grows and its needs change.
The first release of Ericsson Operation Support Process as a Service includes the following tools: trouble and change management; workforce management; network inventory management; business intelligence (with data warehousing); fault management; service catalog management; service order management; service level management; and service quality management.
Ericsson Operation Support Process as a Service is available globally from geographically distributed delivery centers and supported 24/7 by a Global Centralized Service Desk.
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