The FINANCIAL — Pacific Specialty Insurance Company has chosen Accenture to deliver its Accenture Duck Creek Suite through a Software as a Service (SaaS) model, replacing its legacy-based property and casualty insurance system. The new system, supported by the Accenture Cloud Platform, using Microsoft Azure, is designed to help Pacific Specialty enhance underwriting effectiveness, reduce loss costs, improve customer retention and drive profitable growth.
The Accenture Duck Creek Suite will support product development, improve policy, billing and claims administration and provide the personal lines insurer with the automation and functionality to streamline operations, quickly adapt to market changes and better serve agents and customers, according to Accenture.
“We are making significant investments in our technology infrastructure and chose Accenture Duck Creek because it is an industry-leading solution that will bring significant value to our strategic objectives,” said Jim P. Lee, chief information officer of Pacific Specialty Insurance Company. “Mobilizing the Duck Creek platform in a cloud-based environment will afford us the opportunity to leverage the end-to-end capabilities of Accenture Duck Creek, reducing our infrastructure operating expenses while enabling us to focus on providing competitive products and services to meet the needs of our customers and stakeholders.”
“Pacific Specialty’s decision to transition their core systems using a SaaS model reflects their commitment to innovate in order to meet market demand,” said Michael A. Jackowski, global managing director of Accenture Duck Creek. “This is a significant initiative at Pacific Specialty and we’re thrilled to support their efforts by delivering a solution that improves efficiencies, reduces costs and provides a better experience for their customers and employees.”
“Additional benefits delivered through the SaaS model include lower upfront costs, timely and predictable upgrades and contracted service levels,” stated Patti Griffin, global product lead of Accenture Duck Creek. “Implementation of a SaaS model on the Accenture Cloud Platform enables carriers to focus on running their insurance business and delivering exceptional customer service rather than being concerned with the infrastructure necessary to host robust software platforms such as the Accenture Duck Creek Suite.”
The Accenture Duck Creek Suite includes policy, rating, billing and claims solutions. Each component can be implemented independently or combined for an integrated approach to manage all aspects of the P&C insurance lifecycle. Value can be attained via on-premise software or as Software as a Service.
The Accenture Cloud Platform supports multi-platform environments with self-service provisioning for any application. Its central dashboard controls cloud services and enables management, and provides the enterprise-grade governance, reliability, security and operations that enterprise clients expect.
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