The FINANCIAL — According to Fikret Yuksel, General Manager of the Radisson Blu Batumi Hotel, the Georgian National Tourism Agency is strongly advertising the Batumi region at the moment.
He believes that this will increase the number of tourists this year in comparison to last Summer. Yuksel hopes that the weather will be better this year as well and that guests will enjoy the hotel’s lovely outside pool and Ozone bar with its hotel terrace.
Radisson Blu Hotel Batumi opened on August 10, 2011, and gained popularity on the market in a very short time. Because of its unique architecture the hotel is a landmark in the heart of Batumi and has been recognized as one of the most stunning monuments in the beautiful city of Batumi. According to Radisson Batumi representatives the hotel boasts a perfect location as it is proudly overlooking the Black Sea and at the same time is within walking distance of the business district of the city. As Yuksel notes the hotel is often called the Pearl of Batumi and needless to say, is very popular among visitors to the city.
“Due to our special winter activities we managed to keep up the hotel’s occupancy even during the offseason. We hosted various summits, conferences, meetings, exhibitions and other events. We had guests from Georgia, Turkey and other neighbouring countries, as well as guests from the United States of America,” Yuksel said.
“The hotel was a favourite destination of Georgian travellers, as it is always warm and sunny in Batumi compared to the other regions of Georgia. Thus a lot of our country’s citizens ended up travelling to the region and staying at our beautiful hotel, especially at the weekends. Specially for the quiet season we have created four different types of packages that satisfy all kinds of customer needs. The packages are created for families, for honeymoons, friends and couples, which include additional benefits all at reasonable prices. In addition we have a conference package at an offseason price which has attracted a number of events,” Yuksel said.
Yuksel says that the hotel welcomes the competition that exists on the local market, as this is a powerful tool to keep up standards of service and seek for ways to maintain a better product than one’s competitors.
“All this results in overall improvement of quality. The Radisson Blu Batumi Hotel is offering a totally unique product and service concept to customers, it is up to guests to make the final choice which is what makes the competition fair,” Yuksel said.
“Our hotel offers all day dining at Medea Restaurant, as well as the Medea Bar, Rooftop Clouds Bar and Restaurant, poolside bar Ozone, French-branded spa and wellness centre Anne Semonin, business centre, meeting room facilities and high tech business equipment, and casino,” Yuksel noted.
“It is hugely important that the management directs its efforts towards recruiting, hiring, motivating and developing highly skilled and customer-oriented staff in the hotel. In order to be successful in the selection process, one of our hiring criteria is to be perceived by our employees as the industry employer of choice – the company that engages the individual and is determined to develop and grow talent from within. Therefore it is our goal to fill vacancies with employees already working within the company, as they are familiar with our company, our products, services, values and priorities,” Yuksel said.
“One of the main objectives of the Rezidor Hotel Group is the continued focus on Yes I Can! And its associated activities, including training programmes from the Corporate Training Portfolio to practical skills training, language training, computer training etc based on the hotel’s training needs analysis,” Yuksel said.
According to Yuksel guests are very happy with their stays at the Radisson Blu Batumi Hotel. According to each of the brand’s surveys, the guest satisfaction rate is always very high. “We can say that Radisson Blu Batumi is proudly leading a group of 311 hotels in Europe and Asia with its outstanding results,” he added.
“Every guest that stays at our hotel is looking for outstanding service and comfort. We as a team are always trying to keep up the brand’s standards and achieve total guest satisfaction. One of the most important tools for us is our brand’s image and philosophy ‘Yes I Can’ which means that each and every single colleague regardless of their position level is empowered to make any decision in order to make a guest happy and satisfied,” Yuksel said.
“Coming out of the Yes I Can philosophy and 100% Guest Satisfaction principle, any complaint that reaches a hotel representative is followed up and handled immediately at the earliest stage. Thus we can proudly say that our guests have never experienced any serious problems with us. In all our outlets we are offering both international and local cuisine. Our outlets are extremely popular with the residents of Batumi as well as among tourists and visitors to the area,” Yuksel said.
Radisson Batumi has celebrated its first New Year. The hotel hosted world famous singer Julio Iglesias for three days. For its New Year’s event the hotel offered a special programme at its rooftop bar where famous Georgian pianist Dini Virsaladze and her jazz quintet performed for two nights.
“Offering one of the best conference facilities in Georgia, Radisson Blu Batumi is quite popular for organizing successful business meetings and events at. We have already hosted many international and government conferences, summits, exhibitions and dinners. We are receiving many enquiries on a regular basis for the near future and have already confirmed a number of events for the coming summer,” Yuksel told The FINANCIAL.