The FINANCIAL — Ryanair on Julyt 12 released its June customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
87% of over 65,000 flights in June arriving on-time
Less than 2 complaints per 1,000 customers
Less than 1 bag complaint per 1,000 customers
Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 11.8 million customers in June with 87% of our flights arriving on-time, as we continue to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
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