Ryanair: 89% Of Flights On-Time In January

The FINANCIAL — Ryanair on February 15 released its January customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

89% of 45,000 flights in January arriving on-time (despite French ATC delays & weather diversions)

Less than 1.5 complaints per 1,000 customers

Less than 1 bag complaint per 1,000 customers

Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”