Ryanair: 90% Of Flights On-Time In May

The FINANCIAL — Ryanair on June 13 released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

90% of over 66,000 flights in May arriving on-time

Less than 2 complaints per 1,000 customers

1 bag complaint per 1,000 customers

Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 11 million customers in May with 90% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”