The FINANCIAL — Ryanair on October 11 released its September customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
91% of over 60,000 flights in September arriving on-time
Less than 1.5 complaints per 1,000 customers
Less than 1 bag complaint per 1,000 customers
Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
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