The FINANCIAL — Ryanair on June 9 released its May customer service statistics which confirm that Ryanair is Europe’s No 1 customer service airline with:
92% of over 55,000 flights arriving on-time
Less than 1 complaint per 1,000 passengers
Less than 1 bag complaint per 2,000 passengers
Over 99% of all complaints answered within 7 days.
Ryanair’s Robin Kiely said:
“Ryanair carried over 9.5m customers in May with 92% of our 55,000 flights arriving on-time as we continued to improve our customer experience. All Ryanair customers may now bring a small second bag on board, make faster bookings on our easier to use website and brand new app, travel with mobile boarding passes, enjoy allocated seating, and use their personal electronic devices at all stages of their flight, as Ryanair continues to deliver so much more than just the lowest fares in every one of our markets.”
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