The FINANCIAL — On September 6, Stockholm Arlanda’s first self-service boarding gate officially opened in Terminal 5. With this automated entry solution, Swedavia’s passengers will have an even smoother journey.
The first people to scan their boarding cards were Virgil Posirca, Inger Westerberg and Bo Westerberg from Stockholm. When asked how it felt to be the very first users, they answered quite simply, “Perfect!”
The new automated entry is part of Swedavia’s self-service concept for flexible, automated solutions that will make travel to and from Swedavia’s airports even more efficient, according to Stockholm Arlanda.
Automation and digitisation rank high on the agenda for both Swedavia and the airlines. This investment in self-service is based on passenger needs, with a focus on creating a smoother journey with better checks and at the same time enhancing the overall experience at Swedavia’s airports. Self-service also helps optimise terminal space while providing smoother flows and fewer queues.
“This is part of our innovation concept, where we test and develop procedures and services that will benefit our passengers. Efficiency and smooth flows are among the most important things for our passengers, especially for people who fly often, so our self-service products are in line with what our passengers are asking for,” says Lena Rökaas, chief operating officer at Stockholm Arlanda Airpor.
Self-service boarding gates will be installed at all of Swedavia’s airports.