The FINANCIAL – As More Customers Go Digital amid the Pandemic, Banks Must Accelerate Digitization Efforts to Serve Customers Better and Realign Costs, Says a New Report by Boston Consulting Group. Although retail banks globally have reacted to the COVID-19 crisis with speed, dexterity, and purpose—while remaining true to their environmental, social, and corporate governance goals—further challenges await in their quest to enhance revenues, upgrade digital capabilities, and build a strong, stable future, according to a new report by Boston Consulting Group (BCG). The report, titled Global Retail Banking 2021: The Front-to-Back Digital Retail Bank, is being released.…
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