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photo by American Expediting

Everything you Need to know about the Phygital Customer Experience

7 mins read

The FINANCIAL — Faced with an unprecedented crisis, brands had no choice but to redefine their strategy and find new ways to stay the course and keep in touch with their customers. One marketing strategy stood out among the various options discussed in this particular circumstances: the phygital experience! The American School of Business Paris notes.…

Post-Pandemic Tipping

7 mins read

During quarantine, people confined to their homes made signs to thank health care workers for soldiering on. As the pandemic continued, the public began to expand its definition of “heroes,” to include bus drivers, store clerks, restaurant staff, and food delivery people—all the essential workers that are a central part of modern society. According to…

UPS Network And People Delivering On Customer Needs During Peak Holiday Season

5 mins read

The FINANCIAL -- Network running smoothly, with industry-leading on-time delivery performance. UPS continues to deliver on customer expectations and the company’s network is running smoothly through the first two weeks of December.…

Société Générale reported €1.26 bln loss

6 mins read

The FINANCIAL — One of the leading European financial services groups – Société Générale, today announced second quarter 2020 financial results. Revenues at its equity trading unit dropped 79.5 % compared with the same period in 2019. Customer activity gradually picked up from mid-May, which resulted in the level of bank card transactions and corporate credit transfers…

American Airlines and JetBlue announced partnership

4 mins read

The FINANCIAL — JetBlue Airways Corp. and American Airlines Group Inc. today announced a strategic partnership that will create seamless connectivity for travelers in the Northeast and more choice for customers across their complementary domestic and international networks. Customers will experience a number of benefits from the new partnership. In addition, the relationship will accelerate each airline’s…

Virgin Media admits breach that left 900 000 customers’ data unsecured for 10 month

4 mins read

The FINANCIAL — Britain’s second-largest broadband company, which is owned by billionaire John Malone’s Liberty Global admitted that one of their marketing databases was incorrectly configured which allowed unauthorised access. It is one of the largest data breaches by a UK company in recent years. Database had been left unsecured for 10 month. Almost a…