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Delta becomes first airline to win Business Travel News award 10 consecutive times

4 mins read

The FINANCIAL — For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores. The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution. This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication and flexibility. Delta earned its top marks for pandemic response, customer service and communication, while also improving its score substantively in all other…

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Delta becomes first airline to win Business Travel News award 10 consecutive times

4 mins read

The FINANCIAL — For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores. The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to…