The FINANCIAL — What does it mean to be shopper-centric in the online context? Essentially, it means removing any possible barriers to conversion. Some of those barriers are operational: delivery, payment methods, shipping costs. But most barriers are psychological, and the majority of those are subconscious and not rationalised by the shopper. We can easily live without many items we buy; if anything, COVID-19 has made people more conscious of this. If you are fortunate enough to sell products people need, you are in a better position than many brands, who need not only to create desire for a product…
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