The FINANCIAL — Tata Motors India’s largest commercial vehicle manufacturer, today inaugurated the first 3S facility of M/s Excel Vehicles in Tathawade in Pune. Providing customers with a complete experience of sales, service and spares, all under one roof, the new facility is one of the six facilities being inaugurated today, with the other five coming up in this fiscal itself.
Located off the strategic Mumbai-Pune-Bengaluru highway, the facility has 24 workshop bays and staffed by professionally trained technicians. With a capacity to handle about 100 vehicles a day, the facility is equipped with amenities like dedicated express service bays, overnight driver and technicians’ rest rooms, environmental friendly water conversation equipment treatment plant (ETP), wi-fi connectivity, electronic and bio-metric attendance systems, service parking and specialised reserved vehicle display areas, making this facility truly world-class, according to Tata Sons Ltd .
Similarly in the industrial hub of Chakan, the dealership would start another full range 3S facility and two more 3S facilities for Tata Motors small commercial vehicle range (SCV) in Tathawade and Loni.
Commenting on the occasion, R Ramakrishnan, senior vice president, Commercial Vehicles, Tata Motors, said, “With an understanding of the retail distribution business, after-sales services, customer care and new markets, across sectors, we are happy to have on board Excel Vehicles, a leading player in the automobile retail business here in Pune.”
Mr Ramakrishnan, went on to say, “With an aggressive customer centric approach of anticipating customer requirements, we at Tata Motors hope to proactively take steps, for better delivery of our products and services, not only in Pune, but across the country. We are currently redesigning our dealer network, to develop and deploy effective modern dealership models, to significantly help improve customer experience and convenience across our network, while also improving penetration and driving quality, building strong, lasting relationships with our customers.”
Ajay Garg, CEO and director, M/s Excel Vehicles, said “We at Excel Vehicles are excited about this partnership with Tata Motors, a company with decades of experience and a comprehensive range of winning products and solutions, across commercial vehicles categories. As an authorised Tata Motors dealership, we have the facility to offer all products and solutions available within the Tata Motors commercial vehicle range, with highly skilled, trained and qualified professionals working for our organisation. Founded on trust, integrity, and respect, we are proud to offer these values in our sales and business practices, to quickly and as efficiently service customer needs, so that they keep coming back.”
Having recently celebrated 60 years of truck manufacturing at its first manufacturing and engineering facility in Jamshedpur, Tata Motors is today the leader in the Indian commercial vehicle space, with the most comprehensive line-up of commercial vehicles, ranging from the 0.5tonne Magic Iris and Ace Zip to the 49 tonne Prima heavy commercial vehicle.
At Tata Motors’ new dealership in Pune, customers can experience a host of primary and value-added services for Tata Motors’ entire range of commercial vehicles, through trained personnel. This new facility in Pune offers a contemporary-styled, hub for sales, service and spare parts and is spacious, for a comfortable buying experience.
Customers can also avail of Tata Motors innovative service offerings for its medium and heavy commercial vehicle range like Tata Alert, Tata FleetMan, Triple benefit insurance, Tata Motors four year warranty and extended service intervals. The dealership is also equipped with mobile workshops for 24X7 customer support. Furthermore customers can also avail of financing options, loyalty programmes, including full service contracts for an enhanced service experience.