The FINANCIAL — TBC Bank has opened its first branch in Shida Kartli, 46th one in Georgia. The Gori branch, launched on June 13, will serve the local population, organizations and companies in Shida Kartli.
The official presentation was attended by the bank’s management, region’s governor, the government and country’s elite representatives.
The Gori branch is set up according to modern standards, being an innovative approach in the local sector developed by TBC Bank
According to the bank, the Gori branch is built in accordance with international standards and offers its clients a wide range of services: no barriers are set between the staff and clients, they’re served in an open area and the service process itself is absolutely open and transparent.
TBC Bank’s new branch directly expresses the concept included in the bank’s slogan: My Bank is on My Side. Clients and the staff are seen side by side making decisions together. Such advance standard branches are operated by the top international banks: Deutsche Bank, ABN Amro, City Bank.
The bank first started the exploitation of the new concept branches 5 months ago. By the end of the year the number of 12 already existing new standard branches will increase up to 40.
International Consultancy company Senteo worked on the concept of TBC Bank’s new branches. Senteo International is a global consulting company specialized in Business Transformation and Retail Customer Experience. The Senteo team has worked with 11 of the top 100 brands in the world and 13 of the top 100 banks in the world.
As the company declared, the Gori branch will offer the best banking services to its clients. The branch will also serve private persons as well as various organizations and commercial companies.
The whole package of the services presented by the Gori branch will include brand new innovative offers:
Barrier Free interior – No more entrance lifts, glass separation from the clients.
Making decisions together with the client – the staff person and the client will be able to watch the monitor choose the right product.
Advanced Technologies – Instead of traditional cashiers the bank will have special banking machines and one person will be in charge of the money income and outgoing operations.
Service Administrator – will be responsible for providing the clients with qualified consultancy, assist them in dealing with ATMs and be of any help people need.
VIP Room – invites VIP clients to enjoy exclusive services.
24 Hour Zone – Lobbies at all the branches will be open 24 hours a day and the clients will be able to access services via Information Kiosks (Internet and related informational means), phone (call-centre connection) and ATMs.
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