The FINANCIAL -- Accenture (NYSE: ACN) has been named to the 'Winner's Circle' of HfS Research's inaugural Blueprint Report for Telecom Operations Services. The report ranked Accenture as the overall leader in innovation, with a strong vision, concrete plans to invest in future capabilities, and a healthy cross-section of vertical capabilities, illustrating a strong ability to leverage external drivers to increase value for clients.
The report, which assessed seven service providers, found that companies in the ‘Winner’s Circle’ had excellent telecom-specific social, mobile, analytics, cloud, and automation (SMACA) solutions, strong IT and business process outsourcing (BPO) synergy backed by customer case studies, experience in delivering innovation and value beyond cost, and a strong and compelling digital vision exhibited by their initiatives, plans and proof of concepts.
“Accenture thrives on its technology-led vision of the As-a-Service economy,” said Pareekh Jain, principal HfS analyst in the report. “Accenture has been investing in and developing tools and technology for telecom digital operations. It has a strong vision to gradually transform telcos’ business and its own business towards digital operations where an increasing proportion of the business processes can be delivered as Business Process as a Service (BPaaS).”
Accenture was recognized as a business outcomes-focused global service provider with a full set of Network BPO offerings for telecommunications providers. Additional strengths highlighted in the report include:
Delivery of Services for All Processes: Accenture has a depth in client experiences and capabilities across all telecom operations and sub-?processes in SMACA. Clients pointed to examples of digital transformative solutions in all areas and to a deep bench of skilled delivery resources. It is quickly expanding into new BPO services previously the domain of telecom equipment providers and management consulting firms.
Strong Initiative in Creating Telco Customer Communities: Through the Accenture Network Council, Accenture has fostered a community of 70 members to share common telco challenges and opportunities, and to educate about telecom practices.
Experience of Delivering Value Beyond Cost: Clients pointed to Accenture’s focus on tangible business outcomes such as capex efficiency, process efficiency, cost reduction, customer satisfaction and compliance in its engagements. Accenture’s real-time analytics capabilities at an employee level allowing for immediate course correction impressed clients. Accenture recently added advanced analytics applications to its analytics capabilities via its acquisition of i4C Analytics.
“We are proud to be placed in the ‘Winner’s Circle’ of this HfS Blueprint report in recognition of the comprehensive telecom operations services we deliver to our clients globally each day,” said Mike Salvino, group chief executive of Accenture Operations. “We remain committed to leveraging technology to help our clients transform their networks for the growing demand generated by digital services; enhance service quality, process efficiency and profitability; and improve digital operations that achieve clients’ specific business goals.”
The findings of the HfS Blueprint report were based on weightages determined by 1,300 crowd-sourced responses from a broad range of stakeholders, including enterprise BPO buyers, BPO service providers, BPO industry influencers (sourcing advisors) and HfS analysts.