The FINANCIAL — TRUST National Bank, one of the leading commercial banks in Russia, has completed the upgrade of its country-wide communications network with Cisco Unified Communications to offer highly secure, multi-functional digital telephony services.
The Bank now boasts a resilient multiservice network infrastructure that helps reduce management and operational costs.
The need for fast and reliable voice and data communications across a growing network of branches and customers necessitated an infrastructure upgrade to be able to offer a host of next generation services, such as multimedia conferencing and location agnostic presence, for improved customer service.
"As one of the largest commercial banks in Russia, TRUST National Bank needs to ensure 24×7 access to the full range of banking services, especially as we continue to grow our customer base and expand our geographical presence," said Alexei Katrich, managing director of IT and Operations at TRUST National Bank. "Located across 40 cities of the Russian Federation, we required new innovative communications tools to realize the full potential of our banking applications and the raise quality of service for our customers, while enjoying economic benefits of new technologies. Cisco IP solutions offer a strong mix of reliability, integration, reduced operational costs and long-term viability."
TRUST National Bank selected NVision Group, a Cisco Gold Certified Partner, to implement Cisco Unified Communications to make the network increasingly fault-tolerant, secure, intelligent and scalable. The new system also helps enable the integration of telecommunications with banking business applications. Bank employees can access a full range of telephony services to maximize the efficiency of using PSTN lines and cut long-distance communications bills. With robust encryption and security built into Cisco IP solutions, conversations over the Bank's digital network are highly secure.
"The Cisco Unified Communications solution is helping to enable growth by laying a strong foundation for raising collaboration performance and improving cooperation with customers and partners, which in turn could help the Bank increase clients' loyalty," said Pavel Teplov, Cisco business development manager. "Bank employees are now empowered with simple intuitive communications applications and convergence across fixed and mobile devices – all of which together help raise personal productivity."
"We changed the main operating principle of TRUST National Bank's phone network by migrating it from traditional analog technologies to Cisco-based IP telephony, which helped us to integrate communications with business processes," said Anton Sushkevich, CEO, NVision Group. "The upgraded network now makes use of the capabilities of IP telephony, multimedia conferencing and intelligent networks to radically cut the Bank's expenses while improving employee productivity."
TRUST National Bank's network upgrade deployed different Cisco products, such as voice gateways, WAN routers, IP Phones and access switches. Specialists from NVision Group completed the entire network infrastructure upgrade – installing the whole set of hardware and software utilities.