The FINANCIAL — On 29 November, the European Union Advisory Mission (EUAM) participated in the opening of a new Ministry of Internal Affairs (MoIA) Service Centre in Lviv.
The centre provides citizens with various administrative services such as issuing driving licenses, vehicle registrations and certificates for the transporting of dangerous goods, according to EU Neighbours East Info.
The newly equipped centre will be able to perform client-oriented services in a professional, transparent and convenient way. It can provide up to 400 service operations per day with 13 staff administrators. For the convenience of clients, it uses electronic queues and tablets for quality evaluation. The centre’s front desk is equipped with surveillance cameras that are used to ensure a quality of service, and also act as a corruption-prevention measure.
EUAM has been carrying out training sessions on anti-corruption, professional ethics and effective communication that cover all regional service centres, as well as the main centre in Kyiv.
“The provision of public services is a key task for government,” said Laidi Surva, EUAM Lead Advisor on Good Governance. “It is the first point of contact between people and the state, and as such, it can influence citizens’ trust in and expectations of the government. In the near future, we want to finalise the induction training programme with an online course that covers professional requirements, anti-corruption, professional ethics and communication skills. This training programme will then remain in use by a pool of trainers at the service centres in all regions of Ukraine.”
