The FINANCIAL — VIG’s International Processes and Methods Department has secured quality management certification in accordance with the EN ISO 9001:2015 standard from TÜV Austria.
The department is headed by Christian Walter, and VIG is now the only insurance company in Austria to have received this quality seal for a department of this kind.
TÜV Austria awarded the certificate for VIG’s process management systems following a nine-month start-up phase. The certificate reflects the results-driven, efficiency-oriented management of processes at VIG. Consultants Procon supported VIG in the implementation of the quality management system.
ISO 9001 is a clearly recognisable, internationally established benchmark for quality management. The new ISO 9001:2015 standard, which places a stronger emphasis on organisations’ strategic focus, came into effect in autumn 2015. Besides process orientation, the management of risks and opportunities is also assessed. Companies’ knowledge management processes are another key factor in the evaluation.