The FINANCIAL — In addition to its popular email or e-receipt option, Wells Fargo & Company is introducing text receipts at its more than 12,000 ATMs across the country, according to Wells Fargo.
This new service is available to all Wells Fargo Online or Mobile Banking customers who provide their mobile phone number. As the first bank to offer e-receipts to its customers at its ATMs in June 2010, Wells Fargo says that it also is the first to introduce a text receipt option.
“We are excited to offer yet another ‘green’ choice and additional convenience to our customers when it comes to getting their banking done,” said Alicia Moore, head of Wells Fargo ATM Banking. “Today almost half of all receipt eligible transactions at the ATM result in customers selecting an e-receipt or not printing a receipt. Our customers tell us they appreciate the ability to reduce paper waste – text receipts just give them one more option,” Moore added.
Wells Fargo Online or Mobile Banking customers now have the choice to have an ATM receipt sent to their mobile phone by text, to an Online Banking inbox or to a designated personal e-mail account. They may also continue to select “Print Receipt” or “No Receipt” at the ATM, according to Wells Fargo.
“We seek to be environmentally minded in all we do,” said Mary Wenzel, Wells Fargo head of Environmental Affairs. “We’re offering more options to our customers to reduce waste and preserve resources where we can,” she added.
Text receipts offer customers a convenient option to keep track of their transaction receipts. When at a Wells Fargo ATM, customers can select “Text Receipt” on the receipt selection screen. Text receipts are sent within minutes. Customers will receive a text from Wells Fargo noting that it is a “Wells Fargo ATM receipt” which will include a description of the transaction, which account was used, available balance for the account, the time and date of the transaction and the identification number of the ATM.
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