The FINANCIAL — Wincor Nixdorf has restructured its entire service portfolio for banking and retailing.
The Paderborn-based provider of IT solutions and services justified this move with changes in the market, where customers increasingly demand solutions that offer less complexity, lower costs and greater value added.
In the case of banking, the reshaping is due to a strong focus on optimizing processes and costs and consolidation in the financial services sector. Mergers, integration and management of heterogeneous IT landscapes have often proven to be too complex for an in-house solution approach at banks.
International retailers are also increasingly demanding IT service concepts that cover the entire store lifecycle – from opening stores to restructuring and running them.
To reflect this, Wincor Nixdorf has harmonized and standardized its service portfolio worldwide. Customers obtain standardized and clearly structured solutions for their branch and store processes. That means, for example, that international retail companies are provided with the same services in all the countries in which they operate thanks to “Store Lifecycle Management”. As a result, a consistent standard of quality can be ensured in every country. Availability of banks’ ATMs, the most important channel for interaction with customers, is enhanced further by monitoring and operational management solutions as part of “ATM management”. The basis for this is a remote connection that ensures rapid repair and recovery, preventive maintenance and selective distribution of software updates.
“Our portfolio now addresses the needs banks and retailers have expressed from the individual projects,” says Jens Bohlen, who is responsible for global services business at Wincor Nixdorf, about the reasons for the new guidelines.
The service offering specifically comprises six solution families embodying Wincor Nixdorf’s core expertise. The services range from installation and setup, ensuring availability, automated remote monitoring and management of systems to cash optimization and outsourcing of operations of the entire IT environment. As Wincor Nixdorf reported, the objective is to increase system availability right down to branch or store level, thus giving retail banks and retailers more time to pursue their core business more efficiently.
Customers benefit from the innovations in Wincor Nixdorf’s service portfolio in the shape of higher availability of their systems and business processes, hence achieving greater productivity and long-term profitability.