The FINANCIAL — Hyatt Hotels Corporation announced that the Hyatt House brand has been recognized by J.D. Power as highest in guest satisfaction among North American upper extended stay hotel chains. With 68 locations throughout the United States and Puerto Rico, the Hyatt House brand received high marks in several study factors, including check-in/check-out, guestroom, food and beverage, and hotel facilities.
As a result of guest ratings in the recently released J.D. Power 2016 North America Hotel Guest Satisfaction Index StudySM, the Hyatt House brand led the upper extended stay segment with 856 points, scoring 12 points higher than the segment average, according to HYATT.
“The Hyatt House brand delivers a strong guest experience by offering contemporary, comfortable and efficient extended stays that help travelers maintain their routines. We are honored by this recognition as guest satisfaction is a major indicator of the loyalty our customers have for the brand,” said Steven Dominguez, vice president of global brands, Hyatt House. “As the brand continues to grow, we look forward to continuing to offer our guests casual hospitality and purposeful service. We appreciate the support of our colleagues, owners, operators and developers who help bring this brand to life every day.”