The FINANCIAL — Mastercard on February 27 announced a global partnership with Dream Payments aimed at getting insurance customers paid quickly, simply and securely.
Both companies share a vision where insurance policyholders will receive fast payments into any payment card or account. Northbridge Financial, a Fairfax company, will be the first insurance provider in Canada to use the Mastercard Send platform through the Dream Payments Hub, followed by international markets.
According to the latest annual Insurance Bureau of Canada report, the local insurance industry pays out approximately CAD$30 billion in claims a year. This collaboration will allow insurance companies to digitize and automate claims disbursements, replacing the friction associated with printing, sorting, and mailing of checks, with the speed and efficiency of digital payments. Customers can expect to receive funds quickly and directly, initially into their debit card account of choice, avoiding unnecessary wait times and getting the funds when they need it the most.
Mastercard Send is a global push payments platform designed to work with banks, businesses, digital players, governments and money transfer services, helping them to modernize the way they send money, both domestically and cross-border. Already today, Mastercard Send facilitates the delivery of funds in near real-time to virtually all domestic debit card accounts in the United States.
“Mastercard is focused on improving the ways people and businesses pay and get paid, providing more choice, security and convenience”, commented Zahir Khoja, senior vice president, Global Acceptance & Solutions, Mastercard. “This collaboration with Dream Payments demonstrates our commitment to expand the reach and depth of digital payments, enabling insurance companies to transform the customer experience.”
“Mastercard and Dream Payments are helping to digitize payments for insurance providers of all sizes”, added Brent Ho-Young, chief executive officer, Dream Payments. “Insurance customers deserve to receive their claims payments quickly, electronically, and into the financial accounts of their choice, whether it be a bank account, debit card, prepaid card, or mobile wallet.”
By integrating Mastercard Send with the Dream Payments Hub, the two companies set the stage for turnkey and scalable deployments within the global insurance sector. In addition to speeding up claims disbursements, Mastercard and Dream Payments intend to expand card and account-to-account payment solutions to other flows such as insurance premium payments’ collections, supplier and worker payments.
“Our claims experience is the moment of truth when it comes to the promise we make to our customers”, said George Halkiotis, executive vice president, Claims, Northbridge Financial. “We know that waiting for and depositing checks are key pain points and we’re excited be able to deliver a better, faster claims experience that helps make things right for our customers as quickly as possible.”
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